Refunds
Simple, fair refunds for a personalized product.
Last updated: January 1, 2027
Digital Print, Interactive and Elite
If something isn’t right, tell us within 7 days of buying and we’ll fix it or refund you. Once guests have started replying to an invitation, we’ll fix problems but can’t refund it.
Upgrades to Elite
If you upgraded and changed your mind, tell us within 7 days and we’ll move you back and refund the difference.
Custom designs
Full refund before we send your first proof. After the first proof, refunds are partial, because the design work has been done. Once you approve the proof and it goes live, it can’t be refunded.
How to ask
Email us with your order email and what went wrong. Refunds go back to the card you paid with, usually within 5 to 10 business days.
Questions? Email .